What is the process for getting continuing education?
While anyone is welcome to sign up for and attend our training, we recognize that many attendees plan to get continuing education for their attendance. The steps below outline what to expect regarding continuing education.
Step 1: Register. To register for an event, scroll to the bottom of the event page on our website https://www.cbicenterforeducation.com/. Click the “+” sign next to Quantity to say “1” and then click “Checkout.” Once you click through those steps, you will get an email requesting that you complete your registration from email@example.com. Complete your registration at the link, making sure to double check the spelling of your email address. After you followed the steps in that email, a webinar link will be emailed to you from firstname.lastname@example.org. If you did not receive either of these emails, please check your spam folders. It is a good idea to copy and paste the webinar link into a place you can easily find it later, such as into an event on your calendar.
Step 2: Attend the Training. On the day of the training, go to your email in the 5-10 minutes before the training and open the link that was sent to you from email@example.com. This link is unique to you which is part of how we track attendance. If you cannot find this link, please check your spam folders. Please keep in mind that participants are eligible for continuing education if they attend the whole training. Partial credit will not be given. We can and do track your attendance for this purpose. Currently, trainings are held over Zoom.
Step 3: Complete the Training Evaluation. After the training, you will receive an email from firstname.lastname@example.org with a link to complete the course evaluation through Survey Monkey. The survey will be sent out within 3 business days. This survey will be open for two weeks after it was sent. If you do not receive a link to the survey within a few days of the training, please check your spam folder. The course evaluation is required for anyone getting continuing education.
Step 4: Receive Continuing Education Certificate. If you attended the training and completed the evaluation, you are eligible to receive a Continuing Education Certificate. Because completion of the evaluation is required for the certificate, Cognitive Behavior Institute staff wait to see who completed the survey prior to issuing certificates. This means you will NOT receive a certificate until at least two weeks after the event. CBI staff create and issue certificates within a week after the course evaluation closes. Certificates are emailed to eligible attendees within 30 days of the event from email@example.com. If you do not receive your certificate within 30 days, please check your spam folder.
Additional important communication about the event (such as copies of handouts or answers to your questions) will come from firstname.lastname@example.org. Please ensure that this email is added to your contacts so that you receive these important communications.
Cognitive Behavior Institute is always working hard to make our processing more streamlined and easier to use, so the process described above may change over time.
If you have specific questions about any of these processes (or other questions) please read the Frequently Asked Questions below.
Frequently Asked Questions
The mission of CBI Center for Education is to enhance the quality of mental health services and support the long-term development of mental health professionals through free and low-cost trainings. One way that we are able to keep trainings low-cost is by relying on technology to streamline all parts of the continuing education process and by maintaining a very small staff. Because we only have a few staff available to answer questions, it would help us out a lot if you would read through the Frequently Asked Questions prior to reaching out to us with questions about trainings.
Questions about Registration for this and other Trainings
The limit of participants for each webinar is 1000 individuals. What happens if I am placed on a waitlist? As registrants cancel, we will go in order of reaching out to those on the waitlist. You will be notified via email from email@example.com if you are moved to the attendance list. Please do not email us asking for a status on your position on the waitlist as we are not staffed to fulfill those requests.
How can I be informed about your future trainings? Check out our website www.cbicenterforeducation.com and follow us on Facebook under "CBI Center for Education" so that you don't miss our announcements of future trainings! Additionally, we have a Cognitive Behavior Institute YouTube Channel with several free videos that anyone can access. We look forward to your attendance!
Questions about Zoom and Webinars
What platform will be used for the webinar? CBI Center for Education has invested in Zoom for Webinars. You do not need a Zoom account to join the webinar and you can join from your computer or mobile device. As an attendee, the presenter will not be able to see your video or hear you unless they give you special permission during the webinar.
What time will the webinar begin and in what time zone? Please see the event page on https://www.cbicenterforeducation.com/ for information about the webinar, such as the start time. In addition, when registrants receive the link for the webinar in their email, the date and time of the event is included in this email.
When will I receive the link and password to attend the webinar? After you’ve signed up for the event through our website, you will receive an email from firstname.lastname@example.org asking you to complete your registration with Zoom. Once you click on this link and fill in your name and email, you will receive another email with the link and password to join the webinar. Please make sure to double check the spelling of your email address while registering so the link and password can successfully be sent to you in the registration confirmation email.
What information will I have to enter when I click on the webinar link? When you register for the event, you will be prompted to type in your name and email address to get the link to join and password to join the webinar. You will not need to enter any other information to join the webinar once you have that link. Once you have joined the webinar, you might see a message that states that the webinar has not yet started. The webinar will start once the presenter has joined and clicks “start the meeting.” We hope this happens on time, but it may be several minutes late. Please be patient while you are waiting for the webinar to start.
What internet connection should I have for the webinar? We recommend having hard lined internet or being physically located close to your router. Technical support will not be provided by CBI for any connection issues on the day of the training. CBI will not issue refunds due to technical issues experienced by participants. Our presenters are connected to hard lined business grade internet when presenting.
What happens if my internet briefly freezes? If you become disconnected during the event, log back on immediately. A brief interruption of connectivity will not impact your eligibility for a CE certificate.
Will there be a recording? No, there will not be a recording or replay.
Will you know that I am logged in and active in the webinar? Yes, Zoom’s platform monitors the attendance and activity of the attendees. Additionally, there will be a chat feature and various forms of participation monitored throughout the training.
Will I have to show my face on camera? Zoom’s webinar platform does not capture participants on video unless specifically requested during the meeting by the host. Instead, participants will view the presenter and the presenter's slides on their screen.
Is there Audio? Yes, the webinar will have sound. Please test that your device’s sound is working prior to the event. A good way to do this is to go to YouTube and play a video.
Questions about the Training
Will I receive the presenter's slides? It is up to each presenter if they wish to share their slides. During the webinar, the presenter will notify participants if they will be making the slides available after the webinar. We are unable to respond to emails asking for the slides ahead of the presentation.
Questions about the Evaluation and Survey Monkey
When will I receive my course evaluation survey? Following the completion of the training, you will be receiving a survey via Survey Monkey. This survey will be sent out within 3 business days. You must complete the survey within 14 calendar days if you would like to receive a CE certificate. Here is a video on how to fill out the course completion survey: https://www.youtube.com/watch?v=uu6km_L23p8
We are unable to respond to emails from participants asking for confirmation that their course completion survey was received. If you clicked the SUBMIT button your survey was received.
Do I need to fill out the course evaluation survey if I don’t want a CE certificate? If you do not wish to receive a CE certificate, you do not need to complete this survey. The CE certificate is the only type of certificate that will be issued.
I filled out the wrong email address or misspelled my name on my course evaluation survey. How do I get a new certificate? In the course evaluation survey, it asks for the participant to fill out their name EXACTLY as they wish it to appear on their CE certificate. It also asks the participant to enter their email address where they wish the certificate to be sent. These two fields automatically populate within our certificate software. PLEASE NOTE: Any requested changes to the email entered after registration or after the survey is complete will require a $5 processing fee. Additional changes to the produced CE certificate based off of information provided by the attendee will also require a $5 processing fee. CBI Center of Education is extremely lean administratively and utilizes technology to streamline our events in order to keep our trainings free to low cost. When we receive manual requests post registration, additional staff is needed to assist with these manual requests, thus the reason for the change fees.
Questions about Continuing Education & Certificates
What is the criteria for receiving CE? If you attend the whole webinar and complete the emailed course evaluation survey within 2 weeks after the training, we will issue you the CE that you are eligible for.
How many suicide and ethics CE's will be issued? Please see the event page on https://www.cbicenterforeducation.com/ for information about the training, including home much continuing education is offered and what type.
Will these CE's count toward my individual state licensure or another credential that I currently hold? It is the responsibility of licensee to determine if trainings are acceptable as continuing education to their state’s licensure board or other credentialing body. Some of our trainings are individually approved for continuing education, such as through the Association of Social Work Boards individual course ACE Program. In addition, CBI is an approved provider of continuing education through the American Psychological Association CESA program and is an approved provider of continuing education to social workers, counselors, and psychologists in the state of New York. Many boards accept trainings that are individual approved or are offered by approved providers for continuing education. Please see the event page for the training you are interested in on our website https://www.cbicenterforeducation.com/ for approvals that apply for each specific training.
Will you issue partial CE credits? No, we do not issue partial CE credits and therefore if you do not attend the training in its entirety, you will not be receiving a CE certificate. This is an APA and ASWB ACE requirement and is non-negotiable. Please refrain from emailing us explaining why you were unable to login to the event on time (this includes mixing up time zones, technical difficulties, or not finding the link in your INBOX due to 'email@example.com' not being added as a contact in your email).
When will I receive my CE certificate? Upon completion of the course, CBI will be issuing CE certificates within 30 days. We are unable to respond to requests about the status of your certificate if it has been less than 30 calendar days since the course or if you did not complete the course evaluation within 2 weeks after the training.
How will I receive my CE certificate? Your CE certificate will be emailed to you from firstname.lastname@example.org. Please add this contact to your email so that the email does not go to your SPAM folder. Here is a video on how to download the certificate: https://www.youtube.com/watch?v=jyQAVaCkaEM You must download and save it immediately, or print it for your records for storage in a safe place.
Questions about Accommodation
How can I access accommodations for my disability? Our webinars are available to anyone who is able to access the internet. For those who are vision impaired graphs and videos are described verbally. We also read all of the questions and comments that are asked of our speakers. All questions and comments are made via the chat function. For those that require it, please contact us at email@example.com for more information on and/or to request closed-captioning.
I have a question that isn’t in the Q&A. If you have any additional questions or concerns, please email us at firstname.lastname@example.org.