Course Title: Supporting Clients Struggling with Grief and Loss During a Pandemic

Presented by Lindsey Venesky PhD, NCSP

**Please click "READ MORE" below for important Q&A info**

TO PURCHASE A TICKET BELOW: increase the "+" sign to the Quantity of "1" and click "CHECKOUT"

Date: January 22nd, 2021

Time: 12pm EST - 3pm EST

Cost: $10

Level: Intermediate

Credit Hours: 3 CEs total

Learning Objectives

1. Participants will identify cognitive, emotional, and behavioral manifestations of grief and loss in both adult and child clients.

2. Participants will describe specific therapeutic techniques and processes shown to be effective in supporting clients struggling with grief and loss.

3. Participants will explain how to prevent burnout in providing grief therapy through the use of self-care strategies and other appropriate clinical considerations.

IN ORDER TO PARTICIPATE IN THIS WEBINAR YOU MUST READ THE BELOW Q&A AND CAREFULLY FOLLOW ALL INSTRUCTIONS. You will be asked to sign off that you read this Q&A on the registration page.

Why is it important that all participants read and carefully follow the Q&A?

It is important that each participant reads the Q&A so they fully understand the expectations and all information necessary to successfully participate in CBI trainings. The mission of CBI Center for Education is to enhance the quality of mental health services and support the long-term development of mental health professionals through free and low cost trainings. The reason we are able to offer trainings at this price point is because we rely on technology to streamline the registration, disseminiation of webinar links/passwords, course evaluation surveys, and CE certificates. Technology allows us to not carry the heavy costs associated with employing a large staff to manually complete those tasks for thousands of participants. We created the Q&A so that participants have all information needed to successfully participate in a CBI training.

Why do I need to add info@cbicenterforeducation.com as a contact in my email?

It is important that you add this email address as a contact in your email so that future emails we send (including emails containing the webinar link, course evaluation survey, etc.) will not go to your SPAM folder but rather your INBOX.

What time will the webinar begin and in what time zone?

This webinar will begin at 12pm EST on 01/22/2021.

When will I receive the link and password to attend the webinar? After you’ve signed up for the event through our website, you will receive an email from info@cbicenterforeducation.com asking you to complete your registration with Zoom. Once you click on this link and fill in your name and email, you will receive another email with the link and password to join the webinar. Please make sure to double check the spelling of your email address while registering so the link and password can successfully be sent to you in the registration confirmation email.

What platform will be used for the webinar?

CBI Center for Education has invested in Zoom for Webinars. You do not need a Zoom account to join the webinar and you can join from your computer or mobile device. As an attendee, the presenter will not be able to see your video or hear you unless they give you special permission during the webinar.

What information will I have to enter when I click on the training link?

When you register for the event, you will be prompted to type in your name and email address to get the link to join and password to join the webinar. You will not need to enter any other information to join the webinar once you have that link. Once you have joined the webinar, you might see a message that states that the webinar has not yet started. The webinar will start once the presenter has joined and clicks “start the meeting.” We hope this happens on time, but it may be several minutes late. Please be patient while you are waiting for the webinar to start.

What browser do I need to use on the day of the webinar when I click on the link?

You must click on the link using Chrome or Firefox ONLY.

What internet connection should I have for the webinar?

We recommend having hard lined internet or being physically located close to your router. Technical support will not be provided by CBI for any connection issues on the day of the training. CBI will not issue refunds due to technical issues experienced by participants. Our presenters are connected to hard lined business grade internet when presenting. If you are having sound or connection issues, it is likely your computer or internet connection.

What happens if my internet briefly freezes?

If you become disconnected during the event, log back on immediately. A brief interruption of connectivity will not impact your eligibility for a CE certificate.

Will there be a recording?

No, there will not be a recording or replay.

Will I receive the presenter's slides?

It is up to each presenter if they wish to share their slides. During the webinar, the presenter will notify participants if they will be making the slides available after the webinar. Please do not email us asking for the slides ahead of the presentation.

Will you know that I am logged in and active in the webinar? Yes, Zoom’s platform monitors the attendance and activity of the attendees. Additionally, there will be a chat feature and various forms of participation monitored throughout the training.

Will I have to show my face on camera?

Zoom’s webinar platform does not capture participants on video unless specifically requested during the meeting by the host. Instead, participants will view the presenter and the presenter's slides on their screen.

Is there Audio?

Yes, the webinar will have sound. Please test that your device’s sound is working prior to the event. A good way to do this is to go to YouTube and play a video.

What is the criteria for receiving CE? If you attend the whole webinar and complete the emailed course evaluation survey within 2 weeks after the training, we will issue you the CE that you are eligible for.

How many suicide and ethics CE's will be issued?

There will be no suicide or ethics CEs issued for this event.

Will these CE's count toward my individual state licensure or another credential that I currently hold?

The CE's issued for this training are approved by American Psychological Association. If you are licensed in the state of Pennsylvania as a Psychologist, LSW, LCSW, LMFT or LPC the State Board in Pennsylvania will accept APA issued CE's toward your licensure renewal. If you are licensed in a state other than Pennsylvania, you must personally check with your state specific board or association to see if they will accept CE's issued by the American Psychological Association.

Will you issue partial CE credits?

No, we do not issue partial CE credits and therefore if you do not attend the training in its entirety, you will not be receiving a CE certificate. This is an APA requirement and non-negotiable. Please refrain from sending us an explaining why you were unable to logon to the event on time (this includes mixing up time zones, technical difficulties, or not finding the link in your INBOX due to 'info@cbicenterforeducation' not being added as contact in your email).

When will I receive my course evaluation survey?

Within 48 business hours after the completion of the training, you will be receiving a survey via Survey Monkey. You must complete the survey within 14 calendar days if you would like to receive a CE certificate. Here is a video on how to fill out the course completion survey: https://www.youtube.com/watch?v=uu6km_L23p8

We are unable to respond to emails from participants asking for confirmation that their course completion survey was received. If you clicked the SUBMIT button your survey was received.

I do not wish to receive a CE certificate. Do I need to fill out the course evaluation survey?

If you do not wish to receive a CE certificate, you do not need to complete this survey. The CE certificate is the only type of certificate that will be issued.

When will I receive my CE certificate?

Upon completion of the course evaluation survey, CBI will be issuing CE certificates within 30 days. We will notify you if there is a delay longer than 30 days. We are unable to respond to requests about the status of your certificate if it has been less than 30 calendar days since you filled out the course evaluation survey.

How will I receive my CE certificate?

Your CE certificate will be emailed to you from certificates@simplecert.net. Please add this contact to your email so that the email does not go to your SPAM folder. Here is a video on how to download the certificate: https://www.youtube.com/watch?v=jyQAVaCkaEM You must download and save it immediately, or print it for your records for storage in a safe place. We unable to provide duplicates of your certificate at a later date.

I filled out the wrong email address or misspelled my name on my course evaluation survey. How do I get a new certificate?

In the course evaluation survey, it asks for the participant to fill out their name EXACTLY as they wish it to appear on their CE certificate. It also asks the participant to enter their email address where they wish the certificate to be sent. These two fields automatically populate within our certificate software.

PLEASE NOTE: Any requested changes to the email entered after registration or after the survey is complete will require a $5 processing fee. Additional changes to the produced CE certificate based off of information provided by the attendee will also require a $5 processing fee. CBI Center of Education is extremely lean administratively and utilizes technology to streamline our events in order to keep our trainings free to low cost. When we receive manual requests post registration, additional staff is needed to assist with these manual requests, thus the reason for the change fees.

What time are the 15 minute breaks?

The exact time of day when the 15 minute breaks will occur is unknown as it is dependent on the flow of the presentation. You should plan your schedule to be engaged in the webinar from 12pm EST - 4pm EST. We will also be utilizing a working lunch so there will not be a separate break for lunch.

The limit of participants for each webinar is 1,000 individuals. What happens if I am placed on a waitlist?

As registrants cancel, we will go in order of reaching out to those on the waitlist. You will be notified via email from info@cbicenterforeducation.com if you are moved to the attendance list. Please do not email us asking for a status on your position on the waitlist as we are not staffed to fulfill those requests.

I registered but did not attend the training. Can I receive a refund or credit?

No. All sales are final and we do not refund purchases or issue credits for any reason other than the presenter cancels the event.

I had technical issues on my end and missed a portion of the training. Can I receive a refund or credit?

No. All sales are final and we do not refund purchases or issue credits for any reason other than the presenter cancels the event.

Can I transfer my paid attendance to another person?

No. Transferring attendance is not permitted due to the manual intervention necessary to facilitate such a transfer.

How can I be informed about your future trainings?

Check out our website www.cbicenterforeducation.com and follow us on Facebook under "CBI Center for Education" so that you don't miss our announcements of future trainings! Additionally, we have a Cognitive Behavior Institute YouTube Channel with several free videos that anyone can access. We look forward to your attendance!

How can I access accommodations for my disability? Our webinars are available to anyone who is able to access the internet. For those who are vision impaired graphs and videos are described verbally. We also read all of the questions and comments that are asked of our speakers. All questions and comments are made via the chat function. For those that require it, please contact us at info@cbicenterforeducation.com for more information on and/or to request closed-captioning.

I have a question that isn’t in the Q&A. If you have any additional questions or concerns, please email us at info@cbicenterforeducation.com.

Cognitive Behavior Institute is approved by the American Psychological Association to sponsor continuing education for psychologists. Cognitive Behavior Institute maintains responsibility for content of this program. Social workers, marriage and family therapists, and professional counselors in Pennsylvania can receive continuing education from providers approved by the American Psychological Association. Since CBI is approved by the American Psychological Association to sponsor continuing education, licensed social workers, licensed marriage and family therapists, and licensed professional counselors in Pennsylvania will be able to fulfill their continuing education requirements by attending CBI continuing education programs. For professionals outside the state of Pennsylvania, you must confirm with your specific State Board that APA approved CE's are accepted towards your licensure requirements.

Supporting Clients Struggling with Grief and Loss During a Pandemic

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